Using Placeholders in Zendesk - Frequently asked questions
Discover where you can use placeholders in Zendesk. This page answers common questions about placeholder usage, providing insights and tips for effective implementation.
Frequently asked questions
What are placeholders in Zendesk and where can they be used?
Placeholders in Zendesk are dynamic containers that hold ticket and user data, making automated responses more personalized. They can be used in various areas such as email notifications, triggers, automations, macros, dynamic content, user and…
Can placeholders be used in Zendesk Help Center content blocks?
Currently, placeholders cannot be used in Zendesk Help Center content blocks. This feature is limited to Zendesk Support. If you have a use case for this feature, consider submitting product feedback to Zendesk to help influence future…
How do placeholders enhance email notifications in Zendesk?
Placeholders enhance email notifications by inserting specific ticket and user details, making the communication more personalized. This dynamic data ensures that each email is tailored to the recipient, improving the overall customer…
Are there any limitations to using placeholders in Zendesk triggers?
Yes, while placeholders can be used in Zendesk triggers, they have the ability to suppress placeholders. This means that in some cases, the placeholder might not display the expected data. For more information, you can refer to the Zendesk help…
Where can I find a comprehensive list of Zendesk placeholders?
For a detailed list of all available placeholders and their specific uses in Zendesk, you can check out the Zendesk placeholders reference. This resource provides extensive information on how to effectively implement placeholders across different…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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