Choose Data Hosting Location - Frequently asked questions
Explore FAQs on selecting your Zendesk account data hosting location. Learn about options, limitations, and how to manage your data storage preferences.
Frequently asked questions
Can I choose where my Zendesk account data is hosted?
Yes, you can choose where your Zendesk account data is hosted, but it depends on your plan level. If your account is eligible, you can purchase the Data Center Location add-on, which allows you to select the region for some of your service data….
What happens if I don't select a data hosting region for my Zendesk account?
If you don't select a data hosting region for your Zendesk account, Zendesk will automatically choose one for you. This selection is subject to change, so it's a good idea to make a choice if you have specific regional preferences. To ensure your…
How can I select a data hosting region for Zendesk Talk or Text?
For Zendesk Talk or Text, there are specific regions where this data is hosted. If you need to select a region for these communication channels, it's important to be aware of the available options. To learn more about the specific regions for…
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Zeffy
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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