Locate Chat Visitor Path in Zendesk - Frequently asked questions
Discover how to find your customer's chat visitor path in Zendesk Agent Workspace. This page answers common questions and provides guidance on navigating chat paths.
Frequently asked questions
How can I find my customer's Chat visitor path in Zendesk Agent Workspace?
You can find your customer's Chat visitor path in the Zendesk Agent Workspace by checking the context panel while viewing a ticket. This information is available when chats are served in the Support instance. To access the visitor path, ensure…
Why can't I see the visitor path in Zendesk Agent Workspace?
If you can't see the visitor path in Zendesk Agent Workspace, make sure you've clicked on the 'User profile' sidebar. This is where the visitor path information is displayed. If you're still having trouble, the article on [Viewing customer…
Does Zendesk Messaging include the visitor's URL in ticket events?
Zendesk Messaging does not include the visitor's URL in ticket events like Zendesk Chat does. This can be an issue if you rely on URL information for triggers. Currently, there isn't a direct workaround to include the URL in Messaging events. If…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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