Visitor URL in Zendesk Messaging Ticket Events
Zendesk Messaging lacks visitor URL in ticket events, unlike Chat. Explore alternatives for URL-based triggers.
Does Zendesk Messaging include the visitor's URL in ticket events?
Zendesk Messaging does not include the visitor's URL in ticket events like Zendesk Chat does. This can be an issue if you rely on URL information for triggers.
Currently, there isn't a direct workaround to include the URL in Messaging events. If identifying the URL location is crucial for your operations, you might need to explore alternative methods or tools to achieve this.
More related questions
How can I find my customer's Chat visitor path in Zendesk Agent Workspace?
You can find your customer's Chat visitor path in the Zendesk Agent Workspace by checking the context panel while viewing a ticket. This information is available when chats are served in the Support instance. To access the visitor path, ensure you…
Why can't I see the visitor path in Zendesk Agent Workspace?
If you can't see the visitor path in Zendesk Agent Workspace, make sure you've clicked on the 'User profile' sidebar. This is where the visitor path information is displayed. If you're still having trouble, the article on [Viewing customer context…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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