Email Suspension Issues - Frequently asked questions
Discover solutions to common issues regarding email suspensions from system users, mail daemons, and postmasters. Find answers to frequently asked questions here.
Frequently asked questions
Why are emails from system users like mail-daemon@ always suspended in Zendesk?
Emails from system users such as mail-daemon@ or postmaster@ are always suspended in Zendesk due to a hard system rule. This rule is in place to prevent potential spam or unwanted automated messages from cluttering your ticketing system….
Can I configure Zendesk to not suspend emails from system users?
Unfortunately, you cannot configure Zendesk to stop suspending emails from system users like mail-daemon@ or postmaster@. This is a fixed system rule designed to prevent spam and cannot be changed. While this may disrupt certain workflows, you can…
What are some workarounds for handling suspended system user emails in Zendesk?
While you can't stop Zendesk from suspending emails from system users, there are a few workarounds you can try. These include redirecting the emails to another address, forwarding them through a non-system email, or adding the email address to your…
How can I keep track of suspended emails from system users in Zendesk?
To keep track of suspended emails from system users in Zendesk, you can enable suspended ticket notifications. This feature will alert you whenever an email is suspended, allowing you to monitor and manage these emails more effectively. While you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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