While you can't stop Zendesk from suspending emails from system users, there are a few workarounds you can try. These include redirecting the emails to another address, forwarding them through a non-system email, or adding the email address to your allowlist.
Keep in mind that adding to the allowlist may not work for noreply addresses. Additionally, enabling suspended ticket notifications can help you stay informed about these emails. For more detailed guidance, refer to theCauses of ticket suspension.
Emails from system users such as mail-daemon@ or postmaster@ are always suspended in Zendesk due to a hard system rule. This rule is in place to prevent potential spam or unwanted automated messages from cluttering your ticketing system….
Unfortunately, you cannot configure Zendesk to stop suspending emails from system users like mail-daemon@ or postmaster@. This is a fixed system rule designed to prevent spam and cannot be changed. While this may disrupt certain workflows, you can…
To keep track of suspended emails from system users in Zendesk, you can enable suspended ticket notifications. This feature will alert you whenever an email is suspended, allowing you to monitor and manage these emails more effectively. While you…