Resolve Facebook API Delays - Frequently asked questions
Explore common questions about the November 16, 2023 service incident affecting message delays via Facebook API. Find solutions and insights to address these issues.
Frequently asked questions
What happened during the Zendesk service incident on November 16, 2023?
On November 16, 2023, Zendesk Support customers experienced issues with sending messages via the Facebook API. From 20:10 UTC, there were intermittent failures in outbound message delivery. The incident was due to a service interruption in the…
How did Zendesk respond to the Facebook API message delivery issue?
Zendesk responded to the Facebook API message delivery issue by actively collaborating with their service partner to resolve the problem. They provided regular updates to customers and explored potential workarounds. Despite the initial lack of a…
What was the root cause of the Zendesk service incident on November 16, 2023?
The root cause of the Zendesk service incident on November 16, 2023, was a service interruption in the Meta Send API. This was further complicated by a monitoring issue on Zendesk's side, which delayed their response and issue identification. Meta…
What steps did Zendesk take to prevent future incidents like the one on November 16, 2023?
To prevent future incidents like the one on November 16, 2023, Zendesk has reviewed their monitoring systems to ensure all failures are captured and alerts are sent appropriately. They are also reviewing Meta's root cause analysis for further…
How can I find more information about Zendesk's system status?
For current system status information about your Zendesk, you can check out their system status page. This page provides updates on any ongoing issues and the status of Zendesk services. If you have additional questions about specific incidents,…
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