Change Outbound Caller Number - Frequently asked questions
Discover how to change your outbound caller number in Zendesk. This page answers common questions and provides guidance on managing your caller ID settings effectively.
Frequently asked questions
Can I change the outbound caller ID number in Zendesk Talk?
Yes, you can change the outbound caller ID number in Zendesk Talk. When agents make outbound calls, the caller ID displayed is the Talk number selected in the call console. If you prefer to use an external number as the caller ID, you can add it as…
How can I display my company name on outbound calls in Zendesk Talk?
Displaying your company name on outbound calls in Zendesk Talk is possible if you are based in the United States. You can apply for CNAM, which allows your company name to be shown instead of, or alongside, the phone number. To do this, you need…
What are the limitations of using external numbers for outbound calls in Zendesk Talk?
When using external numbers for outbound calls in Zendesk Talk, there are a few limitations to be aware of. You can only use these numbers for making outbound calls, and they cannot be used to route incoming calls. Additionally, if your call data…
Can I standardize the outbound caller ID in Zendesk Talk?
Yes, you can standardize the outbound caller ID in Zendesk Talk to ensure that only one phone number is displayed. This can be useful if you want to maintain consistency in the caller ID information that your customers see. For detailed…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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