How to Build Custom Bots - Frequently asked questions
Frequently asked questions
What are AI agents in Zendesk and how do they work?
AI agents in Zendesk are designed to enhance customer interactions by automating responses and providing seamless support. They utilize AI technology to understand and resolve customer queries efficiently. These agents can be customized using the…
How can I customize AI agent interactions in Zendesk?
Customizing AI agent interactions in Zendesk is possible through the AI agents template library. This feature allows you to modify how your AI agents communicate with customers, ensuring a seamless and personalized experience. By leveraging this…
What are automated resolutions for AI agents in Zendesk?
Automated resolutions for AI agents in Zendesk refer to the system's ability to automatically resolve customer queries without human intervention. This feature is part of the AI agents' capabilities and is designed to enhance efficiency and…
How do I create conversation bot answers in Zendesk?
Creating conversation bot answers in Zendesk involves using the bot builder to develop responses for common customer questions. This functionality is part of the AI agents offering and allows businesses to automate customer interactions…
What are branching conditions in Zendesk bot builder?
Branching conditions in Zendesk bot builder allow you to configure your bots to respond differently based on specific conditions. This feature is part of the AI agents' functionality and helps create more dynamic and context-aware interactions. By…
How can I add rich content to bot answers in Zendesk?
Adding rich content to bot answers in Zendesk is possible through the bot builder, which allows you to enhance your responses with elements like images, videos, and links. This feature is part of the AI agents' capabilities and helps create more…
How do I manage API connections for Zendesk bot builder?
Managing API connections for Zendesk bot builder involves configuring and maintaining the connections necessary for your bots to interact with external systems. This process is part of the AI agents' functionality and is crucial for integrating…
How can I use bot personas in Zendesk?
Using bot personas in Zendesk allows you to add personality to your AI-generated responses, making interactions more relatable and engaging. This feature is part of the AI agents' capabilities and helps align your bots' communication style with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
