Using Agent's Email for Tickets - Frequently asked questions
Explore common questions about using an agent's email address to receive tickets in Zendesk. Find answers to setup, limitations, and best practices.
Frequently asked questions
Can I use an agent's email address to receive tickets in Zendesk?
No, you cannot use an agent's email address to receive tickets in Zendesk. Email addresses designated for receiving tickets must be unique and cannot be duplicated as an agent or end-user address. If you try to use the same email address for…
What happens if I try to use the same email address for an agent and ticketing in Zendesk?
If you try to use the same email address for both an agent and ticketing in Zendesk, you will encounter an error message. Zendesk requires unique email addresses for receiving tickets. This means you cannot duplicate an email address for an agent…
How can I handle emails sent directly to an agent in Zendesk?
If emails are sent directly to an agent in Zendesk, the agent can forward these emails to your support address. This ensures that the emails are converted into tickets and handled appropriately. While it's not possible to use an agent's email…
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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