Error Using Same Email for Agent and Tickets
Discover what happens if you use the same email for an agent and ticketing in Zendesk.
What happens if I try to use the same email address for an agent and ticketing in Zendesk?
If you try to use the same email address for both an agent and ticketing in Zendesk, you will encounter an error message. Zendesk requires unique email addresses for receiving tickets.
This means you cannot duplicate an email address for an agent or end-user role. If emails are mistakenly sent to an agent's address, they should forward these to the support address to ensure they are processed as tickets.
More related questions
Can I use an agent's email address to receive tickets in Zendesk?
No, you cannot use an agent's email address to receive tickets in Zendesk. Email addresses designated for receiving tickets must be unique and cannot be duplicated as an agent or end-user address. If you try to use the same email address for…
How can I handle emails sent directly to an agent in Zendesk?
If emails are sent directly to an agent in Zendesk, the agent can forward these emails to your support address. This ensures that the emails are converted into tickets and handled appropriately. While it's not possible to use an agent's email…
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