Add Support Email Addresses - Frequently asked questions
Frequently asked questions
How can I add a new support email address in Zendesk?
To add a new support email address in Zendesk, you can either create a variation of your existing Zendesk email or use an external email address. For a Zendesk address, go to Admin Center, click Channels in the sidebar, then select Talk and email…
What is the limit on the number of support email addresses in Zendesk?
Zendesk allows you to have up to 3000 support email addresses. These addresses can be variations of your Zendesk email or external email addresses. Each address must be added to your Zendesk as a support address to receive support requests as…
How do I set up email forwarding for an external support address in Zendesk?
To set up email forwarding for an external support address, you need to configure your email server to forward incoming emails to your Zendesk account. This involves adding the external email address as a support address in Zendesk and ensuring…
Can I use wildcard email addresses in Zendesk?
Yes, you can enable wildcard email addresses in Zendesk, allowing emails sent to any variation of your Zendesk address to become tickets. This feature is useful if you want to accept emails sent to addresses not explicitly listed as support…
How can I stop ticket creation from certain support email addresses in Zendesk?
To stop ticket creation from certain support email addresses, you can remove the external support address from your Zendesk account. For default Zendesk addresses, you can set your instance to 'close' by disabling 'anyone can submit tickets', or…
How can I manage ticket views for different support addresses in Zendesk?
You can manage ticket views for different support addresses by using the 'Ticket: Received At' condition in Zendesk. This allows you to create views that focus on specific support addresses, helping you organize and prioritize tickets based on…
What happens if an email exceeds 65,000 characters in Zendesk?
If an email sent to your Zendesk support address exceeds 65,000 characters, the resulting ticket comment will be truncated. This can occur when an email thread contains many replies and is forwarded to your Zendesk support address. Unfortunately,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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