Remove PII from Audit Log - Frequently asked questions
Discover how to remove personally identifiable information from Zendesk's audit log. This page answers common questions about PII removal and audit log management.
Frequently asked questions
How can I remove personally identifiable information from Zendesk's audit log?
To remove personally identifiable information (PII) from Zendesk's audit log, you need to enable a specific setting in the Admin Center. First, navigate to the Admin Center and click on the Account icon in the sidebar. Then, select 'Audit log'…
Why might I need to delete users and their PII from Zendesk?
Deleting users and their personally identifiable information (PII) from Zendesk might be necessary due to regulations like GDPR. These regulations grant individuals the right to erasure, meaning they can request to have their personal data…
What happens to the audit log when PII is deleted in Zendesk?
When PII is deleted from the audit log in Zendesk, personal information is automatically removed. Specifically, the personal information in the actor, IP address, and item columns is deleted, and names are replaced with user IDs. This occurs when…
How does enabling 'Automatically delete PII' affect the audit log?
Enabling 'Automatically delete PII' in Zendesk affects the audit log by removing personal information. When this setting is turned on, any personal information in the actor, IP address, and item columns is automatically deleted when a user is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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