Remove PII from Zendesk Audit Log
How can I remove personally identifiable information from Zendesk's audit log?
To remove personally identifiable information (PII) from Zendesk's audit log, you need to enable a specific setting in the Admin Center.
First, navigate to the Admin Center and click on the Account icon in the sidebar. Then, select 'Audit log' and click on 'Privacy settings' in the page description. Here, you can select 'Automatically delete PII' and click 'Save'. This setting ensures that personal information in the actor, IP address, and item columns of the audit log is automatically deleted when a user is permanently deleted. Names will be replaced with user IDs.
For more details, you can refer to theoriginal help documentation.
More related questions
Why might I need to delete users and their PII from Zendesk?
Deleting users and their personally identifiable information (PII) from Zendesk might be necessary due to regulations like GDPR. These regulations grant individuals the right to erasure, meaning they can request to have their personal data deleted….
What happens to the audit log when PII is deleted in Zendesk?
When PII is deleted from the audit log in Zendesk, personal information is automatically removed. Specifically, the personal information in the actor, IP address, and item columns is deleted, and names are replaced with user IDs. This occurs when a…
How does enabling 'Automatically delete PII' affect the audit log?
Enabling 'Automatically delete PII' in Zendesk affects the audit log by removing personal information. When this setting is turned on, any personal information in the actor, IP address, and item columns is automatically deleted when a user is…
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