image for site

How to Track Visits in Zendesk Sell - Frequently asked questions

Discover answers to common questions about tracking visits in Zendesk Sell. Learn how to optimize your tracking process and improve sales efficiency.

Frequently asked questions

How do I activate visit tracking in Zendesk Sell?

To activate visit tracking in Zendesk Sell, you need to enable it through the web interface. First, log in to your Sell mobile app as an admin. Then, on the web, navigate toSettingsand click onCustomize > Visits. From there, click…

Can I customize visit outcomes in Zendesk Sell?

Yes, you can customize visit outcomes in Zendesk Sell to better reflect the results of your in-person visits. As an admin, you can create new visit outcomes or modify existing ones by going toSettingsand clicking onCustomize > Visits….

How do I deactivate visit tracking in Zendesk Sell?

Deactivating visit tracking in Zendesk Sell is a straightforward process that requires admin access. To do this, go toSettingson the web, then clickCustomize > Visits. From there, clickDisable Visitsand confirm by clicking…

What is geoverification in Zendesk Sell and how do I enable it?

Geoverification in Zendesk Sell is a feature that verifies a user's location using geolocation every time a visit is logged. This ensures that the user's location matches the address stored on the lead or contact. To enable geoverification, you…

How can I log visits in Zendesk Sell using the mobile app?

Logging visits in Zendesk Sell using the mobile app is simple. First, log in to your mobile app. Navigate to the lead or contact you wish to visit and clickLog a visit. Alternatively, in the map view, click the pin showing the lead or contact…

What reporting options are available for visits in Zendesk Sell?

Zendesk Sell offers several reporting options to track insights around visits. You can use smart lists to build custom reports and export them from Sell. Useful fields to add to your smart list include Last Visit Date, Last Visit Geoverified, Last…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites