How to Create Macros from Tickets - Frequently asked questions
Discover how to create macros from existing tickets in Zendesk. This page answers common questions and provides insights into optimizing your workflow with macros.
Frequently asked questions
How can I create a macro from an existing ticket in Zendesk?
Creating a macro from an existing ticket in Zendesk is a straightforward process. To get started, open the ticket you want to use as a basis for your macro. Click on the Ticket options menu located in the upper right corner, and select 'Create as…
Who can create macros from existing tickets in Zendesk?
In Zendesk, both agents and administrators have the ability to create macros from existing tickets, but with different scopes. Agents are limited to creating personal macros, which means these macros are only available for their own use. On the…
What are the limitations when creating a macro from a ticket in Zendesk?
When creating a macro from a ticket in Zendesk, there are a few limitations to keep in mind. The macro actions 'Comment mode' and 'Comment/description' are only included if you create the macro from a ticket where you left the last comment. This…
Can I modify the actions when creating a macro from a ticket?
Yes, you can modify the actions when creating a macro from a ticket in Zendesk. After selecting 'Create as macro' from the Ticket options menu, you have the opportunity to enter a title for your new macro and adjust the actions as needed. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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