Add Facebook to Zendesk - Frequently asked questions
Frequently asked questions
Why can't I add my Facebook account to Zendesk?
If you're having trouble adding your Facebook account to Zendesk, it might be due to your plan type or settings. For Zendesk Suite plans, ensure the Zendesk Agent Workspace is enabled, then connect your Facebook page and adjust the page settings…
How do I connect Facebook to Zendesk on a Suite plan?
To connect Facebook to Zendesk on a Suite plan, ensure the Zendesk Agent Workspace is enabled. Once enabled, connect your Facebook page and adjust the page settings to include private messages and update the settings. This will allow you to…
What should I do if I have a non-Suite Zendesk plan?
If you're on a non-Suite Zendesk plan, you may need to purchase the social messaging add-on to connect Facebook Messenger. Once purchased, install Facebook in your account. Depending on your interface, follow the specific setup guide for either…
How can I confirm my Facebook account is connected to Zendesk?
To confirm your Facebook account is connected to Zendesk, create a view in your account. Add conditions such as 'Status category | Less than | Solved' and 'Channel | Is | Facebook Messenger'. Send a private message to your Facebook page and check…
What error might I see if I don't have the social messaging add-on?
If you don't have the social messaging add-on, you might see an error stating: 'You need Social Messaging to set up Facebook Messenger.' This error indicates that the add-on is required to connect Facebook Messenger to your Zendesk account. An…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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