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How to Use Chat Triggers in Zendesk - Frequently asked questions

Discover answers to common questions about using chat triggers in Zendesk. Learn how to set up, manage, and optimize chat triggers effectively.

Frequently asked questions

How do I create a Chat trigger in Zendesk?

Creating a Chat trigger in Zendesk is a straightforward process. To get started, navigate to the Chat dashboard and selectSettings > Triggers. Click onAdd triggerto begin. You'll need to enter a name and a brief description for your…

Can I duplicate a Chat trigger in Zendesk?

Yes, you can duplicate a Chat trigger in Zendesk to use as a template for new triggers. To duplicate a trigger, first, go to your Chat dashboard and navigate toSettings > Triggers. Click on the trigger you wish to copy and then click the…

How can I disable a Chat trigger in Zendesk?

Disabling a Chat trigger in Zendesk is simple and allows you to stop a trigger without deleting it. To disable a trigger, go to the Chat dashboard and clickSettings > Triggers. Select the trigger you want to disable and clickDisabledin…

What happens if no agents are online for Chat triggers?

Chat triggers in Zendesk will not fire if no agents are online. This means that if all agents have their availability status set to Invisible, the triggers won't activate. It's important to ensure that at least one agent is online and available…

How do I delete a Chat trigger in Zendesk?

Deleting a Chat trigger in Zendesk is permanent, so proceed with caution. To delete a trigger, navigate to the Chat dashboard and clickSettings > Triggers. Check the box next to the trigger you want to delete, or select all triggers by…

Can I access the revision history for Chat triggers in Zendesk?

Unfortunately, Zendesk does not offer a revision history feature for Chat triggers. This feature is only available for Zendesk Support > Business rules > Triggers. If you need to track changes or revert to previous versions, you might need to…

Who can create or modify Chat triggers in Zendesk?

In Zendesk, only Chat Admins have the permissions to create and modify Chat triggers. This means that if you need to set up or adjust triggers, you must have admin rights in the Chat product. Ensure that your role is set to Admin to access these…

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