How to Use Chat Triggers in Zendesk - Frequently asked questions
Frequently asked questions
How do I create a Chat trigger in Zendesk?
Creating a Chat trigger in Zendesk is a straightforward process. To get started, navigate to the Chat dashboard and selectSettings > Triggers. Click onAdd triggerto begin. You'll need to enter a name and a brief description for your…
Can I duplicate a Chat trigger in Zendesk?
Yes, you can duplicate a Chat trigger in Zendesk to use as a template for new triggers. To duplicate a trigger, first, go to your Chat dashboard and navigate toSettings > Triggers. Click on the trigger you wish to copy and then click the…
How can I disable a Chat trigger in Zendesk?
Disabling a Chat trigger in Zendesk is simple and allows you to stop a trigger without deleting it. To disable a trigger, go to the Chat dashboard and clickSettings > Triggers. Select the trigger you want to disable and clickDisabledin…
What happens if no agents are online for Chat triggers?
Chat triggers in Zendesk will not fire if no agents are online. This means that if all agents have their availability status set to Invisible, the triggers won't activate. It's important to ensure that at least one agent is online and available…
How do I delete a Chat trigger in Zendesk?
Deleting a Chat trigger in Zendesk is permanent, so proceed with caution. To delete a trigger, navigate to the Chat dashboard and clickSettings > Triggers. Check the box next to the trigger you want to delete, or select all triggers by…
Can I access the revision history for Chat triggers in Zendesk?
Unfortunately, Zendesk does not offer a revision history feature for Chat triggers. This feature is only available for Zendesk Support > Business rules > Triggers. If you need to track changes or revert to previous versions, you might need to…
Who can create or modify Chat triggers in Zendesk?
In Zendesk, only Chat Admins have the permissions to create and modify Chat triggers. This means that if you need to set up or adjust triggers, you must have admin rights in the Chat product. Ensure that your role is set to Admin to access these…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
