Agent Login Requirements - Frequently asked questions
Discover if your agents need individual logins for Zendesk. Explore FAQs addressing common concerns and requirements for agent access and login management.
Frequently asked questions
Do all Zendesk agents need their own login?
Yes, each Zendesk agent needs their own login. Sharing a login can lead to issues like missing important notifications and difficulty tracking changes made by specific agents. It also violates Zendesk's Main Services Agreement. For more details,…
What problems arise from agents sharing a Zendesk login?
Sharing a Zendesk login can cause several problems. Agents might miss important notifications like invoices or credit card failures, and it becomes challenging to track which agent made specific changes. Additionally, it breaches Zendesk's Main…
Why is it against Zendesk's policy to share logins?
Sharing logins is against Zendesk's policy because it violates the Main Services Agreement. This practice can lead to missed communications and difficulty in identifying actions taken by individual agents, which can disrupt…
How does sharing a Zendesk login affect notifications?
When agents share a Zendesk login, they risk missing important notifications. These can include official communications like invoices, EOL announcements, and credit card failures, which are crucial for maintaining account…
Can sharing a Zendesk login affect tracking agent activity?
Yes, sharing a Zendesk login makes it difficult to track which agent made specific changes. This lack of accountability can lead to confusion and inefficiencies in managing the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Read FreeCash's case study
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