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Agent Login Requirements - Frequently asked questions

Discover if your agents need individual logins for Zendesk. Explore FAQs addressing common concerns and requirements for agent access and login management.

Frequently asked questions

Do all Zendesk agents need their own login?

Yes, each Zendesk agent needs their own login. Sharing a login can lead to issues like missing important notifications and difficulty tracking changes made by specific agents. It also violates Zendesk's Main Services Agreement. For more details,…

What problems arise from agents sharing a Zendesk login?

Sharing a Zendesk login can cause several problems. Agents might miss important notifications like invoices or credit card failures, and it becomes challenging to track which agent made specific changes. Additionally, it breaches Zendesk's Main…

Why is it against Zendesk's policy to share logins?

Sharing logins is against Zendesk's policy because it violates the Main Services Agreement. This practice can lead to missed communications and difficulty in identifying actions taken by individual agents, which can disrupt…

How does sharing a Zendesk login affect notifications?

When agents share a Zendesk login, they risk missing important notifications. These can include official communications like invoices, EOL announcements, and credit card failures, which are crucial for maintaining account…

Can sharing a Zendesk login affect tracking agent activity?

Yes, sharing a Zendesk login makes it difficult to track which agent made specific changes. This lack of accountability can lead to confusion and inefficiencies in managing the…

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