Display Customer Satisfaction Comments - Frequently asked questions
Frequently asked questions
How can I create a report to display all customer satisfaction comments in Zendesk Explore?
Creating a report to display all customer satisfaction comments in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and…
What do I need to create a customer satisfaction comments report in Zendesk Explore?
To create a customer satisfaction comments report in Zendesk Explore, you'll need a few things. Ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. Additionally, you need ticket data in Zendesk…
How can I filter customer satisfaction comments by date in Zendesk Explore?
Filtering customer satisfaction comments by date in Zendesk Explore can be done using the Filters option. Click 'Add' in the Filters section and search for a date option like 'Ticket created Date'. You can then edit the date ranges to display…
Why is my Zendesk Explore report showing duplicate comments?
If your Zendesk Explore report is showing duplicate comments, it might be due to misalignment with date filters. Ensure that your query is not excluded from the date filters on your dashboard. If the issue persists, consider reaching out to Zendesk…
How can I add a Ticket ID column to my Zendesk Explore report?
To add a Ticket ID column to your Zendesk Explore report, include 'Ticket ID' in the Rows panel. If it's not displaying, ensure that you haven't hidden it via Chart configuration. Adjust the order of your rows to make the Ticket ID more visible,…
What should I do if my Zendesk Explore report crashes when adding time filters?
If your Zendesk Explore report crashes when adding time filters, it might be due to too much data being processed. Try simplifying your report by reducing the number of metrics or attributes. If the problem continues, consider reaching out to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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