image for site

Display Customer Satisfaction Comments - Frequently asked questions

Discover how to display all customer satisfaction comments in Zendesk Explore. Find answers to common questions and enhance your reporting skills.

Frequently asked questions

How can I create a report to display all customer satisfaction comments in Zendesk Explore?

Creating a report to display all customer satisfaction comments in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and…

What do I need to create a customer satisfaction comments report in Zendesk Explore?

To create a customer satisfaction comments report in Zendesk Explore, you'll need a few things. Ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. Additionally, you need ticket data in Zendesk…

How can I filter customer satisfaction comments by date in Zendesk Explore?

Filtering customer satisfaction comments by date in Zendesk Explore can be done using the Filters option. Click 'Add' in the Filters section and search for a date option like 'Ticket created Date'. You can then edit the date ranges to display…

Why is my Zendesk Explore report showing duplicate comments?

If your Zendesk Explore report is showing duplicate comments, it might be due to misalignment with date filters. Ensure that your query is not excluded from the date filters on your dashboard. If the issue persists, consider reaching out to Zendesk…

How can I add a Ticket ID column to my Zendesk Explore report?

To add a Ticket ID column to your Zendesk Explore report, include 'Ticket ID' in the Rows panel. If it's not displaying, ensure that you haven't hidden it via Chart configuration. Adjust the order of your rows to make the Ticket ID more visible,…

What should I do if my Zendesk Explore report crashes when adding time filters?

If your Zendesk Explore report crashes when adding time filters, it might be due to too much data being processed. Try simplifying your report by reducing the number of metrics or attributes. If the problem continues, consider reaching out to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites