Help with Third-Party Apps on Marketplace - Frequently asked questions
Explore frequently asked questions about receiving help with third-party apps on the Zendesk Marketplace. Find solutions and support for common issues.
Frequently asked questions
How can I get support for a third-party app on Zendesk Marketplace?
To get support for a third-party app on Zendesk Marketplace, you need to contact the app's author directly. Third-party apps are not managed or supported by Zendesk itself. To find the app author, search for the app in the Marketplace and open…
Who manages third-party apps on Zendesk Marketplace?
Third-party apps on Zendesk Marketplace are managed by their respective authors, not by Zendesk. Each app has its own support system. To find out who manages a specific app, search for the app in the Marketplace and open its page. The 'Author'…
Where can I find the author of a Zendesk Marketplace app?
You can find the author of a Zendesk Marketplace app by visiting the app's page in the Marketplace. The author's information is listed under App details. Once you open the app page, look for the 'Author' field to see who manages the app. You can…
How do I contact the author of a third-party app on Zendesk?
To contact the author of a third-party app on Zendesk, navigate to the app's page in the Marketplace and use the 'Contact Us' option. First, search for the app and open its page. Under App details, you'll find the 'Author' field, which shows who…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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