What's New November 2017 Roundup - Frequently asked questions
Frequently asked questions
What are the new features in Zendesk Support as of November 2017?
Zendesk Support introduced several exciting features in November 2017. These include macro previews, which allow agents to quickly preview the content of a macro before applying it to a ticket, enhancing efficiency and accuracy. Additionally, the…
How has Zendesk Chat improved with the November 2017 updates?
In November 2017, Zendesk Chat received updates that enhance user experience and communication. Real-time queue updates in the widget now inform customers of their position in the queue, helping manage expectations and agent workload during busy…
What new features were added to Zendesk Talk in November 2017?
Zendesk Talk introduced two notable features in November 2017. The Talk Enterprise plan is designed for growing teams and call centers, providing the necessary tools and support to deliver phone support at scale. Additionally, the Textback from IVR…
What updates were made to Zendesk Guide in November 2017?
In November 2017, Zendesk Guide saw the introduction of article revision history in Guide Professional. This feature allows users to track versions of an article, see who made edits, and what changes were made, similar to Google Docs. It also…
What is the JIRA app update in Zendesk Support as of November 2017?
The JIRA app for Zendesk Support received a significant update in November 2017 with the release of Version 4. This update includes many usability improvements, such as a user-configurable issue creation form, making the app faster, more visually…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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