New Zendesk Talk Features November 2017
What new features were added to Zendesk Talk in November 2017?
Zendesk Talk introduced two notable features in November 2017. The Talk Enterprise plan is designed for growing teams and call centers, providing the necessary tools and support to deliver phone support at scale. Additionally, the Textback from IVR feature offers callers the flexibility to request text message support from an IVR or phone tree, enhancing customer service options.
More related questions
What are the new features in Zendesk Support as of November 2017?
Zendesk Support introduced several exciting features in November 2017. These include macro previews, which allow agents to quickly preview the content of a macro before applying it to a ticket, enhancing efficiency and accuracy. Additionally, the…
How has Zendesk Chat improved with the November 2017 updates?
In November 2017, Zendesk Chat received updates that enhance user experience and communication. Real-time queue updates in the widget now inform customers of their position in the queue, helping manage expectations and agent workload during busy…
What updates were made to Zendesk Guide in November 2017?
In November 2017, Zendesk Guide saw the introduction of article revision history in Guide Professional. This feature allows users to track versions of an article, see who made edits, and what changes were made, similar to Google Docs. It also…
What is the JIRA app update in Zendesk Support as of November 2017?
The JIRA app for Zendesk Support received a significant update in November 2017 with the release of Version 4. This update includes many usability improvements, such as a user-configurable issue creation form, making the app faster, more visually…
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