Improve Messaging Bot Match - Frequently asked questions
Frequently asked questions
Why doesn't my messaging bot find the expected answer?
If your messaging bot isn't finding the expected answer, it could be due to several reasons. Answers take priority over articles, so if a matching answer is found, it will be returned instead of an article. To ensure a specific article is…
How can I improve my bot's matching accuracy?
To improve your bot's matching accuracy, focus on using specific language and longer phrases in your training phrases and intents. Short or generic phrases often lead to inaccurate matches, so aim for more detailed expressions. If a specific…
What should I do if my bot returns unwanted answers?
If your bot is returning unwanted answers, it might be due to short or generic training phrases. These can lead to partial matches that aren't relevant. To fix this, use more specific and longer phrases in your training phrases and intents….
Why are short questions not matched accurately by my bot?
Short questions, especially those consisting of a single word, are often not matched accurately due to partial matching logic. This can result in unexpected or unwanted answers from the bot. To improve matching accuracy, use longer and more…
How can I ensure my bot suggests a specific article?
To ensure your bot suggests a specific article, create an answer that is specifically designed to match the frequently asked question and includes a suggestion for the article within its flow. This way, even if the bot finds a matching answer, it…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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