Discontinuing PrestaShop Integration - Frequently asked questions
Frequently asked questions
What is happening to the Zendesk PrestaShop integration?
Zendesk is discontinuing its integration with PrestaShop via the PrestaShop app on May 31, 2024. After this date, the app will be managed by its current developer, 202 ecommerce, on a subscription basis. Users will have until September 1, 2024, to…
Why is Zendesk discontinuing the PrestaShop integration?
Zendesk is discontinuing the PrestaShop integration due to low adoption and usage rates. Since its inception, the app has not met Zendesk's established standards for usage, prompting the decision to discontinue it. This decision was made after…
What alternatives are available for the PrestaShop integration?
There are two main alternatives available for the PrestaShop integration: PrestaShop Connector by MorfDev and PrestaShop Multistore. Additionally, the current PrestaShop app will continue to be available through 202 ecommerce on a subscription…
Will my data be affected by the discontinuation of the PrestaShop integration?
No, your data will not be affected by the discontinuation of the PrestaShop integration. All historical ticket data will remain intact in your Zendesk account, and your customers' order history will be safely preserved within PrestaShop. This…
What steps should I take with the discontinuation of the PrestaShop integration?
If you currently have the PrestaShop app, you can continue using it until May 31, 2024. After this date, you will need to update the app and subscribe within the app by September 1, 2024, to continue using it. Alternatively, you can explore other…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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