To add the SLA breach countdown to your Zendesk views, you need to include it as a column in your view settings. Start by navigating to Admin Center > Workspaces > Agent tools > Views. Select the view you want to edit from the list. In the…
If you're unable to find 'Next SLA Breach' in the column options, it's because the name has been updated. The 'Next SLA Breach' column is now referred to as SLA or Group SLA in ticket views. You can view the SLA target status in these columns….
Currently, Zendesk does not offer a combined SLA column for views similar to what you see in the ticket editor. In the ticket editor, you can see the nearest SLA breach when both Group SLAs and Response SLAs are applied. However, in views, you…