Download All Ticket Attachments - Frequently asked questions
Frequently asked questions
How can I download all attachments from a single Zendesk ticket?
To download all attachments from a single Zendesk ticket, you can use the Zendesk API. Each ticket's comments can be accessed via the API endpoint:https://subdomain.zendesk.com/api/v2/tickets/TICKET_ID/comments.json. Within each comment, there…
Is there a way to download attachments from all Zendesk tickets at once?
Yes, you can download attachments from all Zendesk tickets using the JSON export feature. Accounts with export access can perform a JSON export of tickets, which includes links to attachments. These links are in the format:…
Can I download attachments from Zendesk without using the API?
Currently, Zendesk does not offer a built-in feature to download all attachments from a ticket without using the API. Users have expressed the need for such a feature, especially when dealing with tickets containing numerous files. Some users have…
What are some user-recommended solutions for downloading multiple attachments in Zendesk?
Users have recommended several solutions for downloading multiple attachments in Zendesk. Some suggest using third-party apps like 'Download all attachments' available in the Zendesk marketplace. Others recommend browser extensions like 'Image…
Why do I need to log in to download attachments in Zendesk?
If private attachments are enabled in your Zendesk account, users must log in to view and download attachments. This feature restricts visibility to users with ticket access. End users can see private attachments in the help center after signing…
What should I do if I can't access attachments after my Zendesk subscription ends?
Once your Zendesk subscription ends, access to API endpoints, including attachment URLs, is generally no longer available. It's recommended to export your data and store it safely before your account expires. This ensures you have access to your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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