image for site

Accessing Zendesk Attachments After Subscription Ends

Learn what to do if you can't access Zendesk attachments after your subscription ends. Export data before expiration for future use.

What should I do if I can't access attachments after my Zendesk subscription ends?

Once your Zendesk subscription ends, access to API endpoints, including attachment URLs, is generally no longer available. It's recommended to export your data and store it safely before your account expires. This ensures you have access to your data for future use or migration to another platform.


More related questions

How can I download all attachments from a single Zendesk ticket?

To download all attachments from a single Zendesk ticket, you can use the Zendesk API. Each ticket's comments can be accessed via the API endpoint:https://subdomain.zendesk.com/api/v2/tickets/TICKET_ID/comments.json. Within each comment, there…

Is there a way to download attachments from all Zendesk tickets at once?

Yes, you can download attachments from all Zendesk tickets using the JSON export feature. Accounts with export access can perform a JSON export of tickets, which includes links to attachments. These links are in the format:…

Can I download attachments from Zendesk without using the API?

Currently, Zendesk does not offer a built-in feature to download all attachments from a ticket without using the API. Users have expressed the need for such a feature, especially when dealing with tickets containing numerous files. Some users have…

What are some user-recommended solutions for downloading multiple attachments in Zendesk?

Users have recommended several solutions for downloading multiple attachments in Zendesk. Some suggest using third-party apps like 'Download all attachments' available in the Zendesk marketplace. Others recommend browser extensions like 'Image…

Why do I need to log in to download attachments in Zendesk?

If private attachments are enabled in your Zendesk account, users must log in to view and download attachments. This feature restricts visibility to users with ticket access. End users can see private attachments in the help center after signing…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites