Using Mentions for Collaborative Selling - Frequently asked questions
Discover how to effectively use mentions in collaborative selling. Explore frequently asked questions to enhance team communication and sales strategies.
Frequently asked questions
How do I use @mentions in Zendesk Sell?
You can use @mentions in Zendesk Sell to notify team members about specific opportunities. Simply create a new note, call, or visit log for a lead, contact, or deal, and click the @ icon to see a list of users to include. Alternatively, you can…
What are some ways to collaborate using @mentions in Zendesk Sell?
Using @mentions in Zendesk Sell can enhance collaboration by allowing you to share updates, ask questions, and assign tasks. For example, you can log a note and @mention someone to get an update on a sale's status or ask a coworker a question about…
How can I customize @mentions notifications in Zendesk Sell?
You can customize @mentions notifications in Zendesk Sell to suit your preferences. By default, users receive both an email notification and a web alert when they are mentioned. To modify these settings, go to the Sell sidebar, click the Settings…
Why can't I @mention some users in Zendesk Sell?
If you find that some users are blocked out when trying to @mention them in Zendesk Sell, it might be because they don't have access to the lead, contact, or deal you're creating a note for. Only users with access to the specific lead, contact, or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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