Measuring Chat Satisfaction Ratings - Frequently asked questions
Discover how to measure chat satisfaction ratings effectively. This page answers common questions about tracking and analyzing chat satisfaction in Zendesk Explore.
Frequently asked questions
How can I measure chat satisfaction ratings in Zendesk for this week?
To measure chat satisfaction ratings in Zendesk for this week, you can create a report in Explore. This report will display the number of chats rated as good or bad by customers, broken down by who initiated the chat: an agent, a customer, or a…
What skill level is required to create a chat satisfaction report in Zendesk?
Creating a chat satisfaction report in Zendesk is easy and requires only basic skills. The process is straightforward and can be completed in about 10 minutes. You'll need access to Zendesk Explore Professional or Enterprise, and you must have…
What permissions are needed to create a chat satisfaction report in Zendesk?
To create a chat satisfaction report in Zendesk, you need Editor or Admin permissions. These permissions allow you to access and utilize the Explore feature effectively. Ensure you have a subscription to Zendesk Explore Professional or Enterprise,…
How do I filter chat satisfaction reports to show only this week's data?
To filter chat satisfaction reports to show only this week's data, you need to apply a date filter in Explore. This ensures your report focuses on the most recent interactions. In the Filters panel, add the attribute 'Time - Chat started > Chat…
Can I customize the display of chat ratings in Zendesk reports?
Yes, you can customize the display of chat ratings in Zendesk reports. If you prefer to show a value like 'No rating' instead of a blank, you can create a renamed set. This involves changing empty (NULL) results to read 'No rating'. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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