Measure Chat Satisfaction Ratings in Zendesk This Week
How can I measure chat satisfaction ratings in Zendesk for this week?
To measure chat satisfaction ratings in Zendesk for this week, you can create a report in Explore. This report will display the number of chats rated as good or bad by customers, broken down by who initiated the chat: an agent, a customer, or a trigger.
Start by opening Explore and clicking the reports icon. Create a new report and select the Chat - Engagement dataset. Add metrics and attributes to measure the number of chats and break them down by the initiator and satisfaction rating. Finally, apply a date filter to show only this week's results. For more details, visit theoriginal link.
More related questions
What skill level is required to create a chat satisfaction report in Zendesk?
Creating a chat satisfaction report in Zendesk is easy and requires only basic skills. The process is straightforward and can be completed in about 10 minutes. You'll need access to Zendesk Explore Professional or Enterprise, and you must have…
What permissions are needed to create a chat satisfaction report in Zendesk?
To create a chat satisfaction report in Zendesk, you need Editor or Admin permissions. These permissions allow you to access and utilize the Explore feature effectively. Ensure you have a subscription to Zendesk Explore Professional or Enterprise,…
How do I filter chat satisfaction reports to show only this week's data?
To filter chat satisfaction reports to show only this week's data, you need to apply a date filter in Explore. This ensures your report focuses on the most recent interactions. In the Filters panel, add the attribute 'Time - Chat started > Chat…
Can I customize the display of chat ratings in Zendesk reports?
Yes, you can customize the display of chat ratings in Zendesk reports. If you prefer to show a value like 'No rating' instead of a blank, you can create a renamed set. This involves changing empty (NULL) results to read 'No rating'. This…
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