How to Find Tickets with No Replies - Frequently asked questions
Discover how to identify tickets with no replies in Zendesk Explore. This page answers common questions about using Explore to manage and track ticket responses effectively.
Frequently asked questions
How can I find tickets with no replies in Zendesk Explore?
To find tickets with no replies in Zendesk Explore, you can use the 'Agent replies brackets' attribute. Start by creating a new report in Explore and selecting the 'Support - Tickets' dataset. Add 'Tickets' as a metric and 'Agent replies brackets'…
How do I exclude chat tickets when finding tickets with no replies?
To exclude chat tickets from your report of tickets with no replies, you can add a filter for the 'Ticket channel'. By excluding the chat channel, you'll ensure that only tickets not produced by chat are included in your report. This helps in…
How can I list ticket numbers with no agent replies?
To list ticket numbers with no agent replies, modify your report by adding 'Agent replies brackets' as a filter and selecting the '0' bracket. Then, add 'Ticket ID' to the Rows panel. This setup will provide a list of ticket IDs that have zero…
Can I create a report showing tickets where the customer was the last to reply?
Yes, you can create a report in Zendesk Explore to show tickets where the customer was the last to reply. Use the 'Tickets' dataset and select metrics like 'Unreplied Tickets' or 'Unsolved Unreplied Tickets'. These metrics help identify tickets…
How do I filter tickets with no replies by specific tags or merged status?
To filter tickets with no replies by specific tags or merged status, start by applying the '0 agent reply brackets' filter. Then, add additional filters for specific tags or merged tickets. This allows you to narrow down the tickets to those that…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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