How to Achieve Business Resilience - Frequently asked questions
Frequently asked questions
What is Zendesk's Global Business Resilience Program?
Zendesk's Global Business Resilience Program is designed to ensure the company can quickly adapt and respond to business disruptions. It focuses on safeguarding people and assets while maintaining continuous business operations. The program…
How does Zendesk ensure business continuity during disruptions?
Zendesk ensures business continuity by having plans in place to continue critical functions during disruptions. This includes using redundant processing capacity at other locations and designing technology to support recovery processes. Business…
What role does AWS play in Zendesk's disaster recovery strategy?
AWS plays a crucial role in Zendesk's disaster recovery strategy by providing a robust environment for hosting applications and services. As an Advanced Technology Partner, AWS offers benefits that Zendesk leverages for disaster recovery….
How does Zendesk validate the effectiveness of its Business Resilience strategies?
Zendesk validates the effectiveness of its Business Resilience strategies through internal and external audits of business continuity plans. These audits ensure that the plans efficiently mitigate realistic disruptions and meet compliance…
Where can Zendesk customers access Business Resilience Program documents?
Zendesk customers can access Business Resilience Program documents in the Admin Center under Accounts > Security > Security Documents. This section provides details on the outcomes and completion dates of the program. For additional information,…
What is Zendesk's approach to risk management within the Business Resilience Program?
Zendesk's approach to risk management within the Business Resilience Program involves maintaining a comprehensive risk framework. This framework evaluates facilities, technology, applications, data, processes, and the overall organization. By…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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