Enable Google Analytics in Help Center - Frequently asked questions
Frequently asked questions
How do I enable Google Analytics for my Zendesk help center?
To enable Google Analytics for your Zendesk help center, you need to set up a Google Analytics account and add your tracking ID to the help center. First, create a Google Analytics account if you don't have one. Then, in the Guide admin, click…
What should I do if I previously added a Google Analytics snippet manually?
If you manually added a Google Analytics JavaScript snippet to your help center pages, you should remove it before enabling the new settings. This is important to avoid any conflicts or duplicate data tracking when you enable Google Analytics…
What happens to my data with the end of Google Universal Analytics?
Google Universal Analytics is ending on July 1, 2023, and Google Analytics 360 on July 1, 2024. Data from these platforms won't migrate to Google Analytics 4. To ensure you have historical data in Google Analytics 4, Google recommends running it…
Can I use alternative analytics tools for my Zendesk help center?
Yes, you can use alternative analytics tools by implementing tracking code directly into your theme's code. If you're on Guide Professional or higher, or Suite Growth or higher, and have a custom theme, you can paste the tracking code snippet…
How can I support opt-outs for Google Analytics in my help center?
To support opt-outs for Google Analytics, you need to comply with laws like the California Consumer Privacy Act. This may involve providing end users with the option to opt-out of Google Analytics or other third-party tracking. You can implement…
How do I transition from Google Universal Analytics to Google Analytics 4 in Zendesk?
To transition from Google Universal Analytics to Google Analytics 4, you need to add both tracking IDs to your Zendesk help center. In the Guide admin, enable Google Analytics under Integrations and enter both the Universal Analytics and Google…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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