Zendesk WFM & Mobile App Activity - Frequently asked questions
Explore common questions about Zendesk WFM's ability to track activity on the Zendesk Support mobile app. Find answers to enhance your mobile support experience.
Frequently asked questions
Does Zendesk WFM track activity on the Zendesk Support mobile app?
No, Zendesk WFM does not track activity on the Zendesk Support mobile app. While agents can still receive point metrics for actions like solving tickets, their time and activity are not tracked when using the mobile app. This means that if an…
How does Zendesk WFM attribute metrics for mobile app activity?
Zendesk WFM attributes point metrics for activities performed on the mobile app, but it doesn't track detailed activity data. Agents receive points for actions like solving tickets, even when using the mobile app. For instance, if an agent solves…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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