Why Email Isn't Added to Profile - Frequently asked questions
Discover why a visitor's email isn't added to their profile after opening a messaging ticket. Explore multiple FAQs addressing common concerns and solutions.
Frequently asked questions
Why isn't the visitor's email added to their profile in Zendesk?
The visitor's email might not be added to their profile due to the email verification settings in Zendesk. In Zendesk Messaging settings, you can choose to use only verified emails or both verified and unverified emails for messaging tickets. If…
How can I ensure visitor emails are added to profiles in Zendesk?
To ensure visitor emails are added to profiles, adjust the email verification settings in Zendesk. In the Messaging settings, you have the option to use either only verified emails or both verified and unverified emails. If you want to add visitor…
What settings affect email addition to user profiles in Zendesk?
The email addition to user profiles in Zendesk is affected by the email verification settings. In the Messaging settings, you can choose between using only verified emails or both verified and unverified emails for messaging tickets. If set to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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