Zendesk Voice Support CNAM - Frequently asked questions
Explore common questions about Zendesk's Voice support CNAM. Learn about features, availability, and how it can enhance your customer service experience.
Frequently asked questions
Can I display my business name on outbound calls with Zendesk Sell Voice?
No, Zendesk Sell Voice does not support displaying your business name on outbound calls. Instead, your Sell phone number will be shown. If displaying a business name is crucial, you might want to explore using a third-party telephony solution that…
What alternatives exist for displaying a business name on calls with Zendesk Sell?
If you need to display a business name on outbound calls, consider using a third-party telephony solution. Zendesk Sell Voice itself does not support CNAM, which is the feature that allows a business name to be shown instead of a phone number. By…
Does Zendesk Sell Voice support CNAM for outbound calls?
Zendesk Sell Voice does not support CNAM for outbound calls, meaning your business name cannot be displayed. CNAM, or Caller Name, is a feature that allows the display of a business name instead of a phone number. To use CNAM, you would need to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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