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Zendesk Voice Support CNAM - Frequently asked questions

Explore common questions about Zendesk's Voice support CNAM. Learn about features, availability, and how it can enhance your customer service experience.

Frequently asked questions

Can I display my business name on outbound calls with Zendesk Sell Voice?

No, Zendesk Sell Voice does not support displaying your business name on outbound calls. Instead, your Sell phone number will be shown. If displaying a business name is crucial, you might want to explore using a third-party telephony solution that…

What alternatives exist for displaying a business name on calls with Zendesk Sell?

If you need to display a business name on outbound calls, consider using a third-party telephony solution. Zendesk Sell Voice itself does not support CNAM, which is the feature that allows a business name to be shown instead of a phone number. By…

Does Zendesk Sell Voice support CNAM for outbound calls?

Zendesk Sell Voice does not support CNAM for outbound calls, meaning your business name cannot be displayed. CNAM, or Caller Name, is a feature that allows the display of a business name instead of a phone number. To use CNAM, you would need to…

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