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Autoreplies for Emails - Frequently asked questions

Explore common questions about how email autoreplies process subject lines and descriptions. Learn how they function and what information they utilize.

Frequently asked questions

Do Zendesk autoreplies analyze both the subject and body of emails?

Yes, Zendesk autoreplies analyze both the subject line and the body of emails. They use keywords from the entire request to suggest relevant help center articles. This means that both the subject and the description are important for generating…

How do Zendesk autoreplies use keywords from emails?

Zendesk autoreplies use keywords from the entire email, including the subject and body, to suggest relevant help center articles. By analyzing these keywords, the system can pull articles with matching titles and introductions to help resolve…

What parts of an email do Zendesk autoreplies consider?

Zendesk autoreplies consider both the subject line and the body of the email. They analyze the text in these sections to identify keywords that match help center articles, ensuring that the most relevant information is provided to the user. For…

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