Resolve Admin Center Access Issues - Frequently asked questions
Frequently asked questions
What caused the billing admin page access issues on July 31, 2024?
The access issues with the billing admin page on July 31, 2024, were caused by an outage from a third-party service provider, Zuora. This outage led to disruptions in accessing pricing information, purchasing items, and updating subscriptions. The…
How was the billing admin page issue resolved on July 31, 2024?
The billing admin page issue on July 31, 2024, was resolved by placing the billing system into maintenance mode and working closely with Zuora to address their service outage. Once Zuora resolved their caching issue, the billing system was taken…
What steps are being taken to prevent future billing admin page issues?
To prevent future issues with the billing admin page, several remediation actions have been identified. These include improving the recovery process from maintenance mode, reviewing which endpoints should remain unaffected during maintenance, and…
What should I do if I still experience issues with the billing admin page?
If you continue to experience issues with the billing admin page, it is recommended to clear your browser cache and cookies. This can help ensure that any changes made during the resolution process take effect. If problems persist, you can check…
When was the post-mortem for the July 31, 2024, incident published?
The post-mortem for the July 31, 2024, billing admin page incident was published on August 12, 2024. This document provides a detailed analysis of the incident, including the root cause, resolution, and steps taken to prevent future occurrences….
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