Resolve Sell Mobile Access Blocked Error - Frequently asked questions
Discover solutions to common issues with Sell Mobile access being blocked. This page addresses frequently asked questions to help you troubleshoot and resolve the error message effectively.
Frequently asked questions
Why am I seeing 'Mobile access has been blocked' in Zendesk Sell?
If you're seeing the 'Mobile access has been blocked' error in Zendesk Sell, it might be because an admin has disabled mobile access for your account. To resolve this, you should contact an admin on your account and ask them to verify if the Mobile…
How can an admin enable mobile access for Zendesk Sell?
To enable mobile access for Zendesk Sell, an admin needs to ensure that the Mobile app setting is turned on. This setting allows users to sign in to the mobile version of Sell without encountering access issues. If you're an admin, double-check the…
What should I do if I can't sign into the Zendesk Sell mobile app?
If you're unable to sign into the Zendesk Sell mobile app, the issue might be due to mobile access being blocked. This often happens when an admin has disabled the mobile app setting. To fix this, reach out to an admin on your account and ask them…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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