No, customers cannot provide a satisfaction rating directly over the phone in Zendesk Talk. However, depending on your plan, you can send a customer satisfaction survey in a follow-up ticket. This allows you to gather feedback after the call has…
You can send a satisfaction survey after a Zendesk Talk call by setting up a follow-up ticket with a customer satisfaction survey. This is dependent on your Zendesk plan type. By doing this, you can still gather valuable feedback from your…
If a satisfaction survey text fails to send, especially to landline numbers, you can set up a trigger to handle such failed requests. This might involve creating conditions that automatically resolve the ticket or attempt another method of contact….
To request new features for Zendesk Talk, you can share your feedback in the Feedback - Voice (Talk) topic on the Zendesk community forums. This is actively monitored by the Talk product managers who consider user suggestions for future…