Staging Content Updates for Review - Frequently asked questions
Frequently asked questions
How can I stage content updates for an existing article in Zendesk?
You can stage content updates for an existing article in Zendesk by creating a work in progress version. This allows you to make changes without affecting the live article until you're ready to publish. To start, either click 'Open article' from…
What permissions are needed to create a work in progress version in Zendesk?
To create a work in progress version of an article in Zendesk, you need to have management permissions. Agents with these permissions can edit articles and save changes as a work in progress, allowing them to stage updates without affecting the…
How do I submit an article for review in Zendesk?
Submitting an article for review in Zendesk is straightforward. Once you've made your changes and saved them as a work in progress, you can send the article for review. To do this, click the 'Review status' drop-down arrow and select 'Awaiting…
Can I assign an article to a specific user for review in Zendesk?
Yes, you can assign an article to a specific user for review in Zendesk. This feature is part of the Team Publishing workflow. After saving your changes as a work in progress, you can select a specific user to review the article by using the…
How can I manage multiple articles for review in Zendesk?
Managing multiple articles for review in Zendesk can be done using the bulk update feature. If you need to submit or assign multiple articles for review at once, you can use the bulk update options available in Zendesk. This feature streamlines…
What happens to the live article when I save changes in Zendesk?
When you save changes to an article in Zendesk, a work in progress version is created, and the live article remains unaffected. This means that any updates you make are saved separately and do not impact the published version until you decide to…
How can I access my staged content in Zendesk if I'm not a Guide admin?
If you're not a Guide admin, you need to note the URL of your staged content to access it later. While Guide admins can view a list of all work in progress content, non-admin users must keep track of the URL to return to their staged version….
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