Resolve Salesforce to Zendesk Sync Issues - Frequently asked questions
Frequently asked questions
Why is my Salesforce account not syncing with Zendesk?
If your Salesforce account isn't syncing with Zendesk, it might be due to a conflict with the external ID. The Zendesk external ID must be unique across all organizations. If an organization with a given external ID already exists, any attempt to…
How can I resolve external ID conflicts in Zendesk?
To resolve external ID conflicts in Zendesk, you have a few options. You can stop syncing the Account-ID into the external ID by disabling the 'Populate Zendesk organization external ID' option. This prevents collisions by not using the external ID…
What should I do if my Zendesk sync fails due to matching criteria?
If your Zendesk sync fails due to matching criteria, you should first check the matching criteria settings in the Admin Center. This is typically associated with name-matching but could involve other criteria as well. To confirm the issue, find…
How can I check for existing external IDs in Zendesk?
To check for existing external IDs in Zendesk, you can use a specific URL format to search for organizations with a particular external ID. Replace {YOURACCOUNTID} with the account ID from your Salesforce account URL in the following link:…
What are the steps to disable external ID syncing in Zendesk?
To disable external ID syncing in Zendesk, you need to turn off the 'Populate Zendesk organization external ID' option. This prevents the collision of external IDs by not syncing the Account-ID into the external ID field. If the external ID is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
