Integrate Multiple Chat Accounts - Frequently asked questions
Discover how to integrate multiple Chat accounts into one Support account. Explore common questions and solutions for seamless integration and efficient support management.
Frequently asked questions
Can I integrate multiple Zendesk Chat accounts into one Support account?
No, you cannot integrate multiple Zendesk Chat accounts into a single Support account. However, you can set up Zendesk Chat for multiple brands. This means that while you can't merge multiple Chat accounts into one, you can still manage chats for…
How can I manage multiple brands with Zendesk Chat?
You can manage multiple brands with Zendesk Chat by configuring it for each brand under a single Support account. While you can't integrate multiple Chat accounts into one, this setup allows you to handle interactions for different brands…
Is it possible to have separate chat visualizations for different brands in Zendesk?
Zendesk does not guarantee completely separate chat visualizations for different brands when using a single Chat account. While you can configure Zendesk Chat for multiple brands, the visualization of incoming chat requests may not be entirely…
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Zendesk Messaging (live chat)
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Zeffy
Zeffy
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Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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