Manage Android App Settings - Frequently asked questions
Discover answers to common questions about managing Android app settings in Zendesk. Learn how to customize, troubleshoot, and optimize your app settings.
Frequently asked questions
How can I manage notifications in the Zendesk Chat Android app?
You can customize your notification preferences in the Zendesk Chat Android app to suit your needs. To manage notifications, go to the app's settings by tapping the menu icon (≡) and selecting 'Settings'. Under 'Preferences and Notifications',…
How do I configure notification sounds in the Zendesk Chat app?
You can personalize the notification sounds for different chat events in the Zendesk Chat app. To do this, tap the menu icon (≡) and select 'Sounds'. Here, you can change the sound for events like incoming visitors, chat requests, incoming…
Can I set the Zendesk Chat app to start automatically on my Android device?
Yes, you can configure the Zendesk Chat app to start automatically when you turn on or restart your Android device. To enable this feature, tap the menu icon (≡) and go to 'Settings'. In the 'Preferences' section, simply enable the 'Auto-run'…
How can I enable LED and vibration notifications in the Zendesk Chat app?
You can enhance your notification experience by enabling LED and vibration alerts in the Zendesk Chat app. To do this, tap the menu icon (≡) and select 'Settings'. In the 'Preferences' section, you have the option to enable LED notifications…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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