Attach a PDF to an Article - Frequently asked questions
Frequently asked questions
How do I attach a PDF file to an article in Zendesk?
To attach a PDF file to an article in Zendesk, you need to access the article editor. Click on the Article settings gear icon in the sidebar, then select 'Manage attached media' at the lower right side of the editor. This will open the media…
Can I display a PDF directly in a Zendesk article?
Currently, Zendesk does not support displaying PDFs directly within an article. Users are required to download the document to view it. A workaround is to convert the PDF to a JPG using an online tool and then insert it as an inline image. If you…
Is it possible to increase the attachment size limit in Zendesk?
The current attachment size limit in Zendesk is 20 MB per file. Unfortunately, there is no option to increase this limit. If you have a larger file, consider compressing it or splitting it into smaller parts. For feature requests like increasing…
How can I add a download link for a PDF in a Zendesk article?
To add a download link for a PDF in a Zendesk article, you can right-click the attachment under the article and copy the link. Use this link as an inline hyperlink within your article. This method allows users to click the link and open the PDF in…
Can I hide the attachment icon after adding a PDF link in Zendesk?
Currently, there is no direct way to hide the attachment icon at the bottom of a Zendesk article after adding a PDF link. However, you can use the link from the attachment as an inline hyperlink in your article, which might help in reducing the…
How do I change the brand for PDF attachments in Zendesk?
To change the brand for PDF attachments in Zendesk, ensure that you upload the attachment to the correct article associated with the desired brand. The brand is determined by the article's brand settings. If you encounter errors, it might be…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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