image for site

Attach a PDF to an Article - Frequently asked questions

Discover how to attach PDF files to Zendesk articles. This page answers common questions and provides guidance on managing PDF attachments effectively.

Frequently asked questions

How do I attach a PDF file to an article in Zendesk?

To attach a PDF file to an article in Zendesk, you need to access the article editor. Click on the Article settings gear icon in the sidebar, then select 'Manage attached media' at the lower right side of the editor. This will open the media…

Can I display a PDF directly in a Zendesk article?

Currently, Zendesk does not support displaying PDFs directly within an article. Users are required to download the document to view it. A workaround is to convert the PDF to a JPG using an online tool and then insert it as an inline image. If you…

Is it possible to increase the attachment size limit in Zendesk?

The current attachment size limit in Zendesk is 20 MB per file. Unfortunately, there is no option to increase this limit. If you have a larger file, consider compressing it or splitting it into smaller parts. For feature requests like increasing…

How can I add a download link for a PDF in a Zendesk article?

To add a download link for a PDF in a Zendesk article, you can right-click the attachment under the article and copy the link. Use this link as an inline hyperlink within your article. This method allows users to click the link and open the PDF in…

Can I hide the attachment icon after adding a PDF link in Zendesk?

Currently, there is no direct way to hide the attachment icon at the bottom of a Zendesk article after adding a PDF link. However, you can use the link from the attachment as an inline hyperlink in your article, which might help in reducing the…

How do I change the brand for PDF attachments in Zendesk?

To change the brand for PDF attachments in Zendesk, ensure that you upload the attachment to the correct article associated with the desired brand. The brand is determined by the article's brand settings. If you encounter errors, it might be…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites