Send Emails from Group Addresses in Sell - Frequently asked questions
Explore common questions about sending emails from generic or group addresses in Zendesk Sell. Learn how to set up, manage, and troubleshoot email configurations.
Frequently asked questions
Can I use a generic email address for sending emails in Zendesk Sell?
Yes, you can use a generic email address in Zendesk Sell, but it's not recommended. While it's possible to connect a generic or group email address, Zendesk advises using individual email addresses for each agent to avoid potential issues. If you…
What are the limitations of using a generic email address in Zendesk Sell?
Using a generic email address in Zendesk Sell comes with several limitations. You won't be able to track who sent which email, and reporting on email activity by user will not be possible. Additionally, fields like 'Days since last communication'…
How can I connect a generic email address to Zendesk Sell?
To connect a generic email address to Zendesk Sell, you need to follow specific steps. Each Sell agent can only connect one mailbox to their login, but you can connect a generic email address to each agent's account. Before proceeding, ensure your…
Why does Zendesk recommend using individual email addresses in Sell?
Zendesk recommends using individual email addresses in Sell to avoid potential issues with tracking and reporting. Using individual addresses allows you to see who sent which email and report on email activity by user. This approach also ensures…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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