How to Add Web Widget Classic - Frequently asked questions
Frequently asked questions
How do I add the Web Widget (Classic) to my website?
To add the Web Widget (Classic) to your website, you need to insert a code snippet into your site's HTML. First, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, go to the Installation tab and…
Can I add the Web Widget (Classic) to my help center?
Yes, you can add the Web Widget (Classic) to your help center, making it visible on every page. To do this, go to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. In the Installation tab, check the 'Add to help…
How can I customize the language of the Web Widget (Classic)?
The Web Widget (Classic) automatically displays in the end user's browser language, but you can set it to a specific language. To force the widget to appear in a particular language, you need to adjust the language settings in your widget…
Why isn't my Web Widget (Classic) appearing on my website?
If your Web Widget (Classic) isn't showing up, it might be due to security settings or missing code. Ensure that the widget code is correctly placed before the closing tag on your web pages. Also, check if the 'Require sign in' option is…
Can I use SSO authentication with the Web Widget (Classic)?
The Web Widget (Classic) does not support SSO authentication directly, but you can restrict access using SSO on your help center or website. By setting up SSO on the platform hosting the widget, you can control who has access to the widget's…
How do I restrict the Web Widget (Classic) to specific help center pages?
You can restrict the Web Widget (Classic) to specific help center pages using the Web Widget (Classic) API. On certain usage plans, you can use the zE.hide() method to control where the widget appears. This allows you to customize the user…
What should I do if the Web Widget (Classic) doesn't load on a closed network?
If the Web Widget (Classic) is used on a closed network, it won't be available due to network requirements. The widget requires an internet connection to function, so it won't load on a network without external access. This is the only issue you…
How can I ensure the Web Widget (Classic) remains minimized until clicked?
To keep the Web Widget (Classic) minimized until a user clicks it, you need to adjust its settings. Ensure that the widget is configured to not automatically open. This can typically be managed through the widget's customization settings,…
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