Resolve Blank Page Issue in Zendesk - Frequently asked questions
Frequently asked questions
What was the Zendesk service incident on May 14, 2024?
On May 14, 2024, Zendesk experienced a service incident where some customers using the Firefox browser were unable to load Views in the Support user interface. This issue occurred between May 13, 2024, 20:50 UTC and May 14, 2024, 12:02 UTC. The…
How did Zendesk resolve the Firefox issue on May 14, 2024?
Zendesk resolved the Firefox issue on May 14, 2024, by deploying a software version that reverted the change causing the problem. The issue was specifically affecting older versions of Firefox due to a bug in a web design element. Customers were…
What workaround was suggested during the Zendesk incident on May 14, 2024?
During the Zendesk incident on May 14, 2024, a suggested workaround for customers experiencing issues with Support Views not loading in Firefox was to use the Chrome browser instead. Alternatively, updating Firefox to the latest version was also…
What was the root cause of the Zendesk incident on May 14, 2024?
The root cause of the Zendesk incident on May 14, 2024, was an escaped bug associated with a specific web design element. This bug specifically affected older versions of the Firefox browser, leading to issues with loading Views in the Support user…
What steps did Zendesk take to prevent future incidents like the one on May 14, 2024?
To prevent future incidents similar to the one on May 14, 2024, Zendesk planned to include older browser versions in their testing processes. Additionally, they scheduled an update to their supported browser list to cover more than just the latest…
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