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How to Add Text to Talk Number - Frequently asked questions

Discover how to add text to your Zendesk Talk number. Explore common questions and solutions to enhance your customer communication experience.

Frequently asked questions

How can I add Text messaging to my Zendesk Talk number?

To add Text messaging to your existing Zendesk Talk number, ensure that the line is SMS capable. If it is, a Talk Admin or Team Lead can enable the feature. For detailed instructions, refer to the article: Getting started with Text for…

Who can enable Text for a Zendesk Talk number?

Only a Talk Admin or Team Lead can enable Text for a Zendesk Talk number. They have the necessary permissions to activate this feature if the line is SMS…

Is my Zendesk Talk number SMS capable?

To determine if your Zendesk Talk number is SMS capable, you may need to check with your service provider or within your Zendesk settings. Only SMS capable lines can be enabled for Text…

Where can I find instructions to enable Text for Zendesk Talk?

Instructions for enabling Text for Zendesk Talk can be found in the article: Getting started with Text for voice. This guide provides step-by-step details for setting up Text…

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